gk322 Privacy Policy

1.1 Registration and Account Information

When you create an account on gk322, we may collect the following information:

• Full name, date of birth, and national identity card details
• Email address and account login credentials
• Contact address and residence details
• Payment method details (bKash, Nagad, Rocket, or bank transfer)
• Documents required for identity verification

1.2 Automatically Collected Information

While you use the gk322 platform, we automatically collect certain technical information, such as:

• IP address and device identification information
• Browser type, operating system, and device language settings
• Duration and activity logs of your sessions on the platform
• Information collected through cookies and similar tracking technologies
• Referral source and navigation path

1.3 Transaction and Gaming Information

Records are kept of all financial transactions and gaming activity you carry out on the platform, including deposits, withdrawals, bets, win/loss history, and bonus usage details.

2.1 Service Delivery and Account Management

We use your information to create and manage your gk322 account, verify your identity, process transactions, and provide you with gaming services. This information is also needed to correctly deliver welcome bonuses, cashback offers, and VIP rewards.

2.2 Security and Fraud Prevention

We analyse your information to maintain platform security, prevent account fraud and unauthorised access, and detect suspicious activity. This step is essential to uphold fair play principles.

2.3 Customer Support

When you contact us via 24/7 live chat support or email, your account and transaction information is used to resolve your issue quickly and effectively.

2.4 Responsible Gaming

This information is used to monitor your gaming behaviour, assess gambling-related risks, and apply responsible gaming tools (self-exclusion, deposit limits, etc.) where necessary.

2.5 Legal Compliance

We may retain and use your information to comply with applicable laws and regulations, adhere to Anti-Money Laundering (AML) rules, and submit required reports to regulatory authorities.

3.1 Service Provider Partners

Necessary information may be shared with selected third-party service providers for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements and may only use the information for specified purposes.

3.2 Legal Requirements

We may be required to disclose your information in response to a court order, legal process, or valid request from a regulatory authority. In such cases we will always disclose only the minimum information necessary.

3.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. However, the protections of this Privacy Policy will remain in place and you will be notified in advance.

4.1 Essential Cookies

These cookies are essential for the core functionality of the website. They are used to maintain login sessions, verify security, and save your preferences. Disabling these cookies will prevent the site from working properly.

4.2 Analytical Cookies

Analytical cookies are used to understand how users interact with our platform. This information helps us improve the quality of our service and is not personally identifiable.

4.3 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, this may affect your gaming experience. See your browser's help section for more details.

5.1 Encryption and Secure Connections

All data transfers are secured through SSL (Secure Socket Layer) encryption. Our website always operates on the HTTPS protocol, which encrypts all communication between your browser and our servers.

5.2 Access Controls

Access to your information is strictly limited. Only authorised staff who need that information to perform their duties can view it. All access is logged and regularly audited.

5.3 Payment Information Security

Your payment details, such as bKash or Nagad account numbers and bank information, are protected with the highest level of encryption. We never store complete payment credentials on our servers.

5.4 Response to Security Breaches

If a data security breach comes to our attention, we will immediately take steps to mitigate it and, where applicable, notify affected users in a timely manner.

6.1 Right to Access Information

You may request from us at any time to find out what information we hold about you. We will provide this information within a reasonable time after receiving your request.

6.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you can contact us to have it corrected. We will make the necessary corrections as quickly as possible.

6.3 Right to Delete Information

You may request to close your account if you wish. Please note, however, that certain information may need to be retained for a specific period for legal compliance, fraud investigation, or dispute resolution purposes.

6.4 Right to Opt Out of Marketing Communications

You may unsubscribe from our marketing emails or notifications at any time. To do so, contact the support team or use the unsubscribe link in the email.

7.1 Information for Active Accounts

We retain all your personal information and transaction history for as long as your account remains active. This information is necessary for service delivery, dispute resolution, and account history maintenance.

7.2 After Account Closure

Even after an account is closed, information necessary for legal compliance, fraud prevention, and dispute resolution is retained for a specified period. This period is determined by applicable laws and regulations.

7.3 Automatic Deletion

Once the required retention period has expired, we securely delete or anonymise your information so that it can no longer be linked to you in any way.

gk322 does not provide services to persons under the age of 21 ("minors") and does not knowingly collect any personal information from minors. Age verification at the time of account registration is mandatory. If we learn that someone under the age of 21 has created an account, we will immediately close that account and delete the associated information. This platform is for users aged 21 and over only.

9.1 Notice of Changes

gk322 reserves the right to modify or update this Privacy Policy from time to time. For significant changes, we will post a notice on the website or notify you at your registered email address.

9.2 Continued Use After Changes

If you continue to use the platform after a policy update, you are considered to have accepted the revised policy. You are advised to visit this page regularly to view the latest version.